Terms and Conditions

Belgravia Removal Company Service Terms and Conditions

These Terms and Conditions set out the basis on which Belgravia Removal Company provides household and commercial removal, packing, storage-related and associated services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to start work, you agree to be bound by these Terms and Conditions.

These terms apply to consumers and business customers, except where a clause clearly states that it applies only to one or the other. If you are a business customer, you confirm you have authority to contract on behalf of the business.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Company means Belgravia Removal Company.

Client means the person, firm or organisation that requests and purchases the services of the Company.

Services means removal, packing, unpacking, loading, unloading, handling, transport, storage-related handling, and any additional services agreed in writing between the Company and the Client.

Quotation means the written or electronic estimate provided by the Company describing the Services to be supplied and the price.

Working Day means Monday to Friday, excluding public holidays in the relevant part of the United Kingdom.

2. Scope of Services

The Company provides removal and related services for domestic and commercial moves, including but not limited to packing, loading, transport, unloading and placement of items at the destination address, as agreed in the Quotation.

The Services will be carried out at the address or addresses specified in the Quotation or booking confirmation. The Company operates predominantly in its regular service areas but may, at its discretion, agree to undertake moves to or from other UK locations, subject to additional charges and conditions.

Any additional services requested on the day of the move and not included within the Quotation will be charged at the Company’s prevailing rates and are subject to capacity and time constraints.

3. Quotations and Surveys

Quotations are based on the information provided by the Client, including property access, parking, volume of goods, special items, and distance to be travelled. The Company may conduct a survey, either in person or by remote means, to assess the work required.

Unless explicitly stated otherwise, all Quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested date.

The Quotation may be revised, and additional charges may apply if:

The Client provides incorrect or incomplete information regarding the property, access, volume or nature of items.

The Client requests additional services or changes the move date, time or destination after the Quotation is issued.

There are unforeseen difficulties such as restricted access, long carrying distances, absence of suitable parking, or the need for additional equipment or personnel.

Any verbal estimate is for guidance only and is not binding unless subsequently confirmed in writing as a Quotation.

4. Booking Process

A booking is made when the Client accepts the Quotation and the Company confirms the booking in writing. Acceptance may be by email, online form, or other written confirmation, including acceptance of any deposit requirement.

The Company may require a deposit or full prepayment to secure a booking. If a deposit is required, the booking is not considered confirmed until the deposit has been received by the Company.

Bookings are subject to the availability of vehicles, staff and resources on the agreed date and time. The Company reserves the right to decline or cancel a booking if it is unable to provide the Services safely or lawfully.

5. Client Responsibilities

The Client is responsible for:

Ensuring that all information provided to the Company is accurate and complete, including addresses, access details, parking restrictions, property layout and the nature and quantity of items to be moved.

Arranging suitable parking for the Company’s vehicles at both the collection and delivery addresses, including permits or permissions where required, and paying any associated charges or fines.

Ensuring that the premises are safe and accessible and that there is sufficient space for loading and unloading.

Packing all items safely and adequately, unless the Company has agreed in writing to provide packing services.

Removing and safeguarding personal documents, valuables, jewellery, money, and items of high value, which the Company will not be liable for unless expressly agreed in writing.

Being present, or arranging for an authorised representative to be present, at collection and delivery to provide access, confirm instructions, and check the premises once the Services are complete.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

Domestic Clients: A deposit may be required at the time of booking, with the balance payable no later than the day of the move, before unloading is completed.

Business Clients: Payment terms will be as set out in the Quotation or invoice, typically due within a specified number of days from the invoice date.

Payments may be made by accepted payment methods as communicated by the Company. The Company may refuse to commence or continue Services if payment arrangements have not been complied with.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate, and to recover any reasonable costs incurred in pursuing late or unpaid amounts.

All prices are quoted inclusive or exclusive of VAT as specified in the Quotation, and VAT will be charged at the applicable rate.

7. Changes, Postponements and Cancellations

If the Client wishes to change the date, time or scope of the Services, the Client must inform the Company as soon as possible. Any changes are subject to availability and may result in revised charges.

If the Client cancels a booking, the following cancellation charges may apply, unless otherwise specified in the Quotation:

Cancellation more than 10 Working Days before the agreed date: no cancellation fee, and any deposit may be refunded at the Company’s discretion.

Cancellation between 5 and 10 Working Days before the agreed date: up to 50 percent of the quoted price may be charged.

Cancellation less than 5 Working Days before the agreed date or on the day of the move: up to 100 percent of the quoted price may be charged.

The Company may cancel or suspend the Services if it cannot safely or lawfully proceed due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, illness, equipment failure, or legal restrictions. In such cases, the Company will seek to rearrange the Services at the earliest opportunity. The Company will not be liable for indirect loss arising from such cancellation or suspension.

8. Excluded Items and Hazardous Goods

The Company will not transport any items that are illegal, hazardous, explosive, corrosive, flammable, perishable in normal conditions, or otherwise unsafe to move. This includes but is not limited to gas cylinders, petrol, paint, chemicals, firearms, ammunition, drugs, and any items prohibited by law.

The Company also does not accept responsibility for the transport of animals, plants requiring special care, or goods that require temperature-controlled environments, unless this has been expressly agreed in writing.

If the Client includes prohibited items without informing the Company, the Client will be responsible for any resulting loss, damage or penalties, and the Company may dispose of such items without notice.

9. Waste Handling and Disposal Regulations

The Company operates in accordance with UK waste and environmental regulations. Where the Services include removal and disposal of unwanted items, materials will be handled, transported and disposed of only at authorised facilities and in line with applicable laws.

The Client confirms that any items presented for disposal belong to the Client and that the Client has the right to dispose of them. The Company reserves the right to decline the removal of items that are unsafe, unlawful to transport, or not suitable for standard waste or recycling streams.

Additional charges may apply for disposal of bulky items, electrical items, or materials that incur higher processing costs under local waste regulations.

10. Liability and Limitations

The Company will take reasonable care in handling, packing, loading, transporting and unloading the Client’s goods. However, the Company’s liability is subject to the following provisions.

The Company will not be liable for loss or damage arising from:

Pre-existing defects in the goods, including wear and tear, weak or defective construction, or inherent vice.

Insufficient or unsuitable packing by the Client where packing services have not been provided by the Company.

Normal movement of goods during transport where properly packed and secured.

Acts or omissions of the Client or any third party present at the premises.

Loss or damage to items of special value, including but not limited to jewellery, watches, precious metals, money, deeds, securities, collections, works of art, antiques, or electronic data, unless specifically declared and agreed in writing with a value and appropriate cover.

Indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity.

The Company’s total liability for loss of or damage to goods in its care, custody and control will, unless a higher level is expressly agreed in writing, be limited to a specified sum per item or per consignment, as set out in the Quotation or applicable insurance terms.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited by law.

11. Insurance

The Company maintains appropriate insurance cover in connection with the Services. Details of standard liability limits and any optional extended cover or insurance may be provided on request or set out in the Quotation.

It is the Client’s responsibility to arrange additional insurance cover if the value of their goods exceeds the Company’s standard liability limits or if the Client requires protection wider than that offered under the Company’s usual terms.

12. Claims and Complaints

Any visible damage or concerns should be reported to the Company’s team on the day of the move where reasonably possible. This enables issues to be noted and, where possible, inspected immediately.

All claims for loss or damage must be notified to the Company in writing within a reasonable time after discovery and in any event no later than 7 days from the completion of the Services, unless a longer period is mandated by law. The notification should include a description of the issue and, where possible, supporting evidence.

The Company will investigate any complaint or claim in good faith and may request further information or evidence. The Client must retain damaged items for inspection until the matter is resolved.

13. Access, Delays and Waiting Time

The Client must ensure that both the collection and delivery properties are accessible at the agreed times. If access is delayed due to reasons beyond the Company’s control, including waiting for keys, third party contractors, or building management, the Company reserves the right to charge for waiting time at its standard rates.

If the Services cannot be completed in the agreed time due to access restrictions, parking issues, or delays caused by the Client or third parties, the Company may rearrange completion and may charge additional fees for any extra time, labour or attendance required.

14. Force Majeure

The Company will not be in breach of contract or liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, strikes, civil unrest, or governmental restrictions.

Where a force majeure event occurs, the Company will notify the Client as soon as reasonably practicable and arrange a new date or alternative solution where possible.

15. Data Protection and Privacy

The Company will collect and process personal data as necessary to provide the Services, manage bookings, issue invoices, and handle enquiries or complaints. Personal data will be processed in accordance with applicable UK data protection laws.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose personal data to third parties except where required for the performance of the contract, for legal reasons, or with the Client’s consent.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you may have the right to bring legal proceedings in your local courts. Otherwise, the courts of England and Wales shall have exclusive jurisdiction in relation to any such dispute or claim.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.

The contract for Services is between the Company and the Client. No other person shall have any rights to enforce any of its terms.

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless otherwise agreed in writing.