Privacy Policy

Removal Company Belgravia Privacy Policy

This Privacy Policy explains how Removal Company Belgravia collects, uses, stores and protects personal data about its customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and potential customers of Removal Company Belgravia in our service area, regardless of how you contact us or use our services.

Who we are and scope of this policy

Removal Company Belgravia provides domestic and commercial removal, relocation and related services. For the purposes of data protection law, Removal Company Belgravia is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you make an enquiry, request a quotation, or use our services.

This Privacy Policy covers personal data processed in connection with our removal and related services, including surveys, quotations, bookings, removals, storage, and aftercare.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. These may include:

Identification and contact details: name, title, postal addresses including collection and delivery addresses, and other contact details you choose to provide.

Service and contract details: information about the services you request, inventory notes, access information for properties, dates and times of moves, special instructions you give us, and related correspondence.

Quotation and billing information: information necessary to provide a quotation, invoices, payment status and basic payment references. We do not store full card details where payments are processed through a secure payment provider.

Communication records: records of enquiries, complaints, feedback, and other communications with you, whether by telephone, in person or through written communications.

Website and usage information: if you visit our website, technical information such as your approximate location, device type and pages viewed may be collected through standard logging and analytics tools.

How we collect personal data

We may collect personal data directly from you when you contact us by telephone, through our website contact forms, or when you speak to our staff in person.

We may also receive personal data from third parties where this is necessary to provide our services. For example, an employer, estate agent, relocation company or family member may provide your details to us in order to arrange a removal service on your behalf. In such cases, we will process your personal data in accordance with this Privacy Policy.

Lawful basis for processing

We only process your personal data where we have a lawful basis to do so under data protection law. These bases include:

Contractual necessity: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, managing your booking, carrying out removal and storage services, and communicating with you about those services.

Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This includes improving our services, managing and protecting our business, preventing fraud, and responding to enquiries and complaints.

Legal obligations: we process personal data where necessary to comply with legal and regulatory requirements, such as keeping financial and tax records.

Consent: in limited circumstances, we may rely on your consent as a lawful basis, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How we use personal data

We use your personal data for the following purposes:

To provide quotations, estimates and advice about our services.

To schedule and carry out removal, storage and related services.

To communicate with you about your booking, including confirmations, updates and any issues that arise.

To manage our business relationship with you, including invoicing, handling payments and dealing with queries.

To respond to complaints, feedback, insurance claims or disputes.

To meet our legal and regulatory obligations, including record keeping and accounting requirements.

To maintain and improve the quality and safety of our services, including staff training and performance monitoring.

Sharing your personal data and processors

We may share your personal data with trusted third parties where necessary and appropriate for the purposes set out in this Privacy Policy. These third parties act either as data processors on our behalf or, in some cases, as independent data controllers.

Service providers and processors may include companies that provide secure data storage services, information technology support, payment processing and accounting services. These providers are only permitted to process your personal data in accordance with our instructions and are required to keep it secure.

In some cases, we may need to share your data with insurers, legal advisers or other professional advisers to manage claims, obtain advice or defend our legal rights.

We may also share basic information with subcontractors engaged by us to assist with providing removal services, to the extent necessary for them to carry out their work safely and effectively.

Where we are legally required to do so, we may share personal data with public authorities or law enforcement agencies.

Data retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.

In most cases, we will retain customer records and related correspondence for a defined period after the end of a contract or final contact with you. This period takes into account limitation periods for potential legal claims and our regulatory obligations. After this period, personal data will either be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Data collected solely for the purpose of providing a quotation and where no contract is entered into will generally be kept for a shorter period, unless there is a specific need to retain it for longer, such as ongoing enquiries.

International transfers

Our intention is to store and process personal data within the United Kingdom or other locations that provide an equivalent level of data protection. If it becomes necessary to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our data handling practices.

While we take reasonable steps to protect your personal data, no system or transmission can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in many circumstances, though they may be subject to certain conditions and legal exemptions.

Access: you have the right to request confirmation of whether we process your personal data and to request a copy of that personal data.

Rectification: you have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Erasure: you may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal basis to retain it.

Restriction: you may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification.

Objection: where we process your personal data based on our legitimate interests, you may object to that processing if you believe your rights and interests outweigh our own.

Data portability: where processing is based on your consent or on a contract with you and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine readable format and to request that we transmit it to another organisation.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew it.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the contact details published on our website or through any usual communication channel you have previously used with us.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be published on our website and will apply from the date of publication. We recommend that you review this Privacy Policy periodically to keep informed about how we protect your personal data.